How to enable password protection ?
To enaable password protection,you have to supplt the MASTER user with a password, to do that go to MAINTEANCE > USRE FILES MAINTENANCE then highlight the MASTER user (the first user on the list) and click the modify button, then in the password field, you have to enter the password (make sure not to forget it) and then save. Next time you restart the system, you will be prompted for a password, you can create a more users in thed same screen level for each user on a menu option bases (see below). please note that the first users will have access to the full system regardless of their access levels.

How to disable password protection ?
To disable the password protection, you must blank out the MASTER user pawword. To do that go to MAINTENANCE > USER FILE MAINTENANCE, then highllight the first user and bank the password field then save, from then on, when you start the system, it will go to the main menu without asking for password.

How to disable some menu items to other users ?
To disable the same memu items or their access level, go to MAINTENANCE > USERS FILE MAINTENANCE scroll down to the required user, then click the modified button, this will show the screen with the user details and access levels for the each menu item, go through all the tabs changing the level from 0 to 3 depending on your requirements, with 0 to block that user from accesssing that option, 1 for a read only, 2 for a read and write and 3 for read, write and modify, including deletion. Please note that the first two users will have full access regardless of the naccess levels given to them.    Back to FAQ menu or Top of page

How to change system colors ?
To change system colors, use the MAINTENANCE > SYSTEM SETUP > INTERFACE, you have a choice of four menu levels to change their colors, with an extra option of displaying a picture on the main menu. The menu colors are made up of 3 color fields, RED, GREEN and BLUE with their values ranging from 0 to 255 per color, this will give you a precise color control over all 4 menus, once done, save and the color you chose will be activated immediately

How to display a picture on the main menu ?
To display a picture in the main menu, go to MAINTENANCE > SYSTEM SETUP > INTERFACE, either double click the Desktop Picture File of click the small box at the end of that field to choose the file interactively, the file should be in 800x600 for a full picture to be displayed on the desktop, the file format can be JPG, BMP or similar picture format. Make sure the picture file name or path conforms to the standard DOS convention with 8 characters or less and no spaces in either the file name or the path name.   Back to FAQ menu or Top of page

How to change the user interface ?
The system comes with 2 types of interfaces, one is the big buttons interface, which many people find easier to use because it is clearer, you don’t have to be very precise with your mouse and the keyboard can be used instead of the mouse. The other interface is a menu driven with toolbars that are used as quick shortcuts to the more used sections of the system. This interface may be more popular with users who are more familiar with the standard Windows interface. You can switch between the two interfaces at will, but with each switch, you have to exit and restart the program.
To Change the interface, go to MAINTEANCNE > SYSTEM SETUP > INTERFACE and choose the interface, then save, exit and restart the program to activate the new interface.

How to return Sales or Purchases ?
To return sales in the sales screen, enter the item part number, then in the Quantity field (QTY) enter a negative quantity leaving the amount in positive. Same thing applies to the purchases screen.

How to clear databases and start fresh ?
To clear the data you entered while testing the system, just do a fresh full install on top of the old install.

How to change currency and tax name ?
To change the currency symbol and the tax name, go to MAINTEANCNE > SYSTEM SETUP > GENERAL and change the required fields.  Back to FAQ menu or Top of page

How to restore backed up data ?
If the need arises to restore the backed up data, install the backup medium in the System, then do a straight copy from the back up medium to the program folder. Please note that by copying the backed up data you will lose any changes you made to the data from the time you did that backup to the present moment. You must also Re-index the files by MAINTENANCE > FILE REINDEXING.

How to add network users ?
If you need to add network users to the system, you must have purchased the network version of the program, and then you have to decide which computer system will act as your server (it does not have to be a dedicated server). Make sure the hard disk drive on the server is fully sharable, to do that, click on My Computer, Right Click on the C: drive and choose SHARING AND SECURITY then give the drive a Share Name such as SERVERC and give it full access, if successful, you will see a hand under the C: drive icon.
Next, on each work station, you must install the support files by downloading www.btstech.net/QEA.EXE file from our web site, run that program on each station, Then, create a short cut on each station as follows (let us assume you server name is SERVER and the drive share name is SERVERC) in the short cut enter \\SERVER\SERVER_C\QEA.EXE and in the START IN field in the short cut properties you must also enter \\SERVER\SERVERC .
The names of the server and the drive share name must follow the DOS naming Conventions of 8 characters or less, otherwise you will be receiving program errors every time you try to run the program.
Please note if you have a heavy workload on the program, then a dedicated server is recommended. Back to FAQ menu   or   Top of page

How to add a company logo to the invoices ?
To add a company logo to your invoices, use a program like MS Draw which is a Windows program to create a graphics file in either BMP, JPG or similar formats, you must include the company name and details on that file as well as the company logo.
Save that file, then go to MAINTENANCE > SYSTEM SETUP and under the DEFAULT COMPANY LOGO FILE enter the file name you just created or double click on that field to interactively choose it. Once a valid picture file is entered, the system will display it and it will appear on your invoices and purchase orders. Again, you must not use spaces in the file name or path.

How to upgrade to the latest version ?
To upgrade the system to the latest version, go to our web site www.btstech.net and download and install the program upgrade, do not forget to REINDEX the files when you first start the program.

How to print stock Labels and Barcodes ?
To print that stock labels and barcodes, you have to install the barcode font that comes included with the program by opening the CONTROL PANEL under Windows, double click on the FONTS then choose the FILE tab at the top left hand side of the Fonts Window, then click INSTALL NEW FONT and direct windows to look for the font file under the program folder. Once installed, you can then choose to print the labels and barcodes from either the SALES or PURCHASES screen by pressing SHIFT + F12 and follow the prompts.  Back to FAQ menu  or   Top of page

How to print addressed envelopes ?
Printing of addressed envelopes can be done from CLIENTS, SUPPLIERS or TELEPHONES Screens. Open the desired screen, choose the name to print its address then click on the Print Envelop button. You can right click on the print button to choose a different printer other than the default.

How to choose printer destination when printing ?
To print to a different printer on most reports or invoicing, right clicking the print button Will display the printer dialog box, you can change the printer or even a printer fax.

How to fax an invoice or a purchase order ?
To send a fax from the program, right click the print button in the invoicing or purchasing screen to display the printer dialog box, you can then choose a printer fax. (Fax software such as Microsoft or Norton Fax software must be installed first).

How many transactions can the program hold and does speed suffer ?
The system can handle millions of records, so for a busy business, it can easily hold transactions for over 30 years with no problems or noticeable speed degradation.   Back to FAQ menu  or  Top of page

How to close the financial year and start a new one ?
The system does that automatically without any user intervention, however, you must enter the normal accounting entries such as the depreciation on assets and similar entries, your accountant will be the best person to advice you on that. Either way, you can continue working on the system past the end of the accounting year, and can always go back and add or modify entries in the old year.

How to upgrade from a single user to multi user ?
To upgrade to a multi-user license, all you have to do is pay us the difference and we will provide you with a product key that will add the multi-user capabilities to the system without any interruption to your work.

How does the system keep track of the number of used days in the trial version ?
The system calculates the difference between the first entry date and the last entry date. Entering an out of sequence dates will hasten the expiry notice to appear on the system. However, if the expiry notice does appear and you can’t access the system, it does not mean that you have lost the data you have already entered, it just means you can’t access it. Once you obtain a product key, you can resume working from the point where you last accessed the system.   Back to FAQ menu  or  Top of page

How to setup the POS Printer ?
To properly setup the POS printer if you decide to use one to print sales dockets, you have to first create a WINDOWS PRINTER DRIVER, The most appropriate one is the GENERIC PRINTER. Click on Start > Settings > Printers and Faxes and choose Add New Printer then follow the prompts to create the GENERIC PRINTER DRIVER, make sure to print a test page on your docket printer once done to verify it was properly configured.
Next, your application software, go to MAINTENANCE > SYSTEM SETUP > HARDWARE, then under the POS Printer field, choose the most appropriate printer. If your printer does not exist under the list, choose one with same manufacturer, otherwise, choose the Generic Printer, next under the WINDOWS DRIVER field, choose the driver you just created under windows. Make sure the control codes are correct. If you are still having trouble setting up the printer, please email us with the printer name, module number and the software version you are using including the Windows version. Send your email to   softmarket@btsnet.net.

Problem Solving Tips.
There are a number of reasons for system crashes; the following is a list of the main problems that can airs and the way to fix them:

1 - Hardware failure, this one we don't have control over it. If the crash is due to a hardware failure, the hardware has to be fixed first. Please note that hardware failure can cause havoc to your data, it should be fixed promptly.

2 - Problems arise after a power Brownout or Black out. This problem will normally be fixed fairly easily by going to MAINTENANCE > FILES REINDEX and tick all options and Click Proceed. You must have all other instances of the program closed when you do that. We also recommend an Uninterruptible supply (UPS) to stop this kind of a problem that will arise due to power failures.

3 - Problem after an upgrade. Sometime, after applying a new upgrade, you notice problems, this will normally happen if the upgrade was not applied properly. The best course of action is to make sure you have made a backup before the upgrade, then you just restore that backup, and try the upgrade again.

4 - Virus infected system. This problem could be one of the hardest to fix, depending on the virus and how much damage it has caused on your system. Sometime, the system has to be formatted and all data has to be re-entered, but in most cases, we can help by checking the integrity of your data if you send it to us.   Back to FAQ menu  or  Top of page

5 - Problems due to an operating system. We have found that earlier versions of Windows, such as Windows 98 and ME can be very troublesome due to bugs in the Windows operating system itself. We highly recommend using either Windows 2000 or XP (service pack 1 and over), both are fairly stable. If you do have Windows ME or 98, we highly recommend dumping it ASAP and installing 2000 or XP with SP1 or SP2.

It will help us to know the version number of the program, it is on the very first screen that appears after running the program (top left hand side), if the screen is too fast, just enable the password option by entering a password for the Master User in MAINTENANCE > USERS FILE MAINTENANCE and Click Modify on the first user, then enter a password there, save and then restart the system.   Back to FAQ menu  or  Top of page